Maximize Your Assets – a Key to Success!
As we blast into March and quickly head toward Spring, we are all seeing the heavy volume of customers looking to wash of the winter and get their rides back to a show room shine! We’ve all heard the call but what are you doing to Maximize Your Assets? Lets do a quick drive and make sure everyone is headed in the right direction.
Grow Your Business! Sales, Sales, Sales and Net New! The volume and opportunities are here, do you have a plan? Lets turn “Fingers Crossed” and wishful thinking into clear expectations, solid communication and a drive to execute!
-Morning huddles to rally the team, set the tone and set expectations.
-Assign hourly and individual goals.
-Touch point meetings and redirects throughout your day. Adjust and train as needed. Know your “Now” Numbers.
-Turn bad weather days into huge percentage gains! Capitalize on lower volume and more sales= big percentages.
-Stay in position, Every Customer, Every Time!
Maintain Your Business! Disney Perfect isn’t just about cleaning… It’s about World Class Customer Service! Its about the first customer having the same experience as the last.
-Smiles and waves sell passes and goes along way with even the toughest customer.
-Wash Quality! Don’t miss our hourly tunnel checks. Stay on top of Service Requests.
-Vac Lot customer interactions and Disney Perfect clean.
Watch Your Costs! Control what you can control and anticipate issues.
-Labor is a big one and starts with a solid schedule. Bad weather days, send a team member home. No OT unless absolutely needed with ARM approval.
-Train and Address issues immediately. It only takes 1 under performing team member a few rotations at the kiosk or skip a tunnel check or worse, to drive down your numbers and overall performance.
These are just a few things we can do to Maximize Your Asset! Always be asking yourself and your team “What Can I Do Better?”. Clear communication, clear expectations and solid execution is the fuel for success. As a leader, you have to Drive your business or your business will drive you… You just have to figure out whether you’re going to drive or be a passenger! Which one are you?
